Check most frequently asked questions here, if you still need help then please contact us at [email protected]
Payment
WHAT FORM OF PAYMENT DO YOU ACCEPT? DO YOU ACCEPT CASH?
We currently accept credit cards (Visa, Mastercard), direct bank transfer and PAYPAI. We cannot accept cash.
Returns
I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via [email protected] to request for change. HOW DO I RETURN A PRODUCT?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Shipping
Please allow 1 – 5 business days of processing and production time for your order to ship out. Tracking number will send to you by email. HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/
Or enter the order page to view https://essvape.com/my-account/orders/
Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
Country Shipping Method Shipping Time USA Local UPS Ground 10~15 Days UK Local DPD Express 7~12 Days Germany UPS/DPD/DHL Germany 8~15 Days France UPS/DPD/DHL Germany 10~15 Days Belgium UPS/DPD/DHL Germany 10~15 Days Luxembourg UPS/DPD/DHL Germany 10~15 Days Netherlands UPS/DPD/DHL Germany 10~15 Days Czech Republic UPS/DPD/DHL Germany 10~15 Days Poland UPS/DPD/DHL Germany 10~15 Days Croatia UPS/DPD/DHL Germany 10~15 Days Slovakia UPS/DPD/DHL Germany 10~15 Days Slovenia UPS/DPD/DHL Germany 10~15 Days Finland UPS/DPD/DHL Germany 10~15 Days Denmark UPS/DPD/DHL Germany 10~15 Days Sweden UPS/DPD/DHL Germany 10~15 Days Austria UPS/DPD/DHL Germany 10~15 Days Italy UPS/DPD/DHL Germany 10~15 Days Hungary UPS/DPD/DHL Germany 10~15 Days Lithuania UPS/DPD/DHL Germany 10~15 Days Estonia UPS/DPD/DHL Germany 10~15 Days Latvia UPS/DPD/DHL Germany 10~15 Days Greece UPS/DPD/DHL Germany 10~15 Days Ireland UPS/DPD/DHL Germany 10~15 Days Portugal UPS/DPD/DHL Germany 10~15 Days Spain UPS/DPD/DHL Germany 10~15 Days UAE (Dubai only) Dubai dedicated line 12~18 Days South Africa South Africa dedicated line 15~25 Days Vietnam Vietnam dedicated line 3~5 Days West Malaysia Malaysia dedicated line 4~8 Days Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.Your customs may require you to provide business license too. (if any)
- Shenzhen UPS Express DPD DHL China Post– around 7~12 days all around the world.
- Air shipping – ship to your near airport only, which requires you to have strong customs clearance skills, it usually for large quantity & weight (such as 1,000 kg) order.
- Your own forwarder – If you work with a freight forwarding company in Shenzhen already, we can also deliver the goods to your freight forwarder