Check most frequently asked questions here, if you still need help then please contact us at [email protected]

Payment

We currently accept credit cards (Visa, Mastercard), direct bank transfer and PAYPAI. We cannot accept cash.

Returns

Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via [email protected] to request for change. HOW DO I RETURN A PRODUCT?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Shipping

Please allow 1 – 5 business days of processing and production time for your order to ship out. Tracking number will send to you by email. HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/

Or enter the order page to view https://essvape.com/my-account/orders/

Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia（expcet Kalimantan Island）
    CountryShipping MethodShipping Time
    USALocal UPS Ground10~15 Days
    UKLocal DPD Express7~12 Days
    GermanyUPS/DPD/DHL Germany8~15 Days
    FranceUPS/DPD/DHL Germany10~15 Days
    BelgiumUPS/DPD/DHL Germany10~15 Days
    LuxembourgUPS/DPD/DHL Germany10~15 Days
    NetherlandsUPS/DPD/DHL Germany10~15 Days
    Czech RepublicUPS/DPD/DHL Germany10~15 Days
    PolandUPS/DPD/DHL Germany10~15 Days
    CroatiaUPS/DPD/DHL Germany10~15 Days
    SlovakiaUPS/DPD/DHL Germany10~15 Days
    SloveniaUPS/DPD/DHL Germany10~15 Days
    FinlandUPS/DPD/DHL Germany10~15 Days
    DenmarkUPS/DPD/DHL Germany10~15 Days
    SwedenUPS/DPD/DHL Germany10~15 Days
    AustriaUPS/DPD/DHL Germany10~15 Days
    ItalyUPS/DPD/DHL Germany10~15 Days
    HungaryUPS/DPD/DHL Germany10~15 Days
    LithuaniaUPS/DPD/DHL Germany10~15 Days
    EstoniaUPS/DPD/DHL Germany10~15 Days
    LatviaUPS/DPD/DHL Germany10~15 Days
    GreeceUPS/DPD/DHL Germany10~15 Days
    IrelandUPS/DPD/DHL Germany10~15 Days
    PortugalUPS/DPD/DHL Germany10~15 Days
    SpainUPS/DPD/DHL Germany10~15 Days
    UAE (Dubai only)Dubai dedicated line12~18 Days
    South AfricaSouth Africa dedicated line15~25 Days
    VietnamVietnam dedicated line3~5 Days
    West MalaysiaMalaysia dedicated line4~8 Days


    Other countries
    Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

    Your customs may require you to provide business license too. (if any)

  • Shenzhen UPS Express DPD DHL China Post– around 7~12 days all around the world.
  • Air shipping – ship to your near airport only, which requires you to have strong customs clearance skills, it usually for large quantity & weight (such as 1,000 kg) order.
  • Your own forwarder – If you work with a freight forwarding company in Shenzhen already, we can also deliver the goods to your freight forwarder